Richard Maun – Crow

better business blog

Tips and stories to add value to you and your organisation


Twitter Power!

13 June 2011

Make you own customer service department with Twitter!

Make you own customer service department with Twitter!

Hello there and I hope Crow looked after you nicely with his blogging over the last two weeks. He makes such a fuss when I ask him to step in for me, complaining that his beak gets sore with all the typing, but I’m sure he loves it really…

Now I was reminded of the power of Twitter this week when I used it to complain about @DolphinMusic who had supplied me with the wrong guitar cable. They were also two weeks late with the delivery, so I was not terribly happy with their service and duly complained using their email address for Customer ‘Service.’

Nothing happened.

I wasn’t serviced.

So, I decided to tweet them and complain loudly about what I considered to be poor service and – (as Cilla Black would have said) surprise surprise – I had a response within a couple of hours asking for my details and email address.

On supplying these, the Sales Manager (a nice chap called Andrew) emailed me to apologise and then sent me a new, top quality cable FOC that day….which really was good customer service.

And the moral of the story?

If you’re not on Twitter – who is complaining about your service …and you’re not there to hear it?

Twitter is a force for good and is a great way to reach organisations that could remain faceless and uncaring. I didn’t even know Dolphin Music had a Twitter presence…I just took a chance! And I knew if they were out there, they wouldn’t want to read bad PR in the timeline that I share with 1,500 followers! They didn’t!

So, next time you need to complain – use Twitter. It works.

And if Crow ever complains about me – I’m on Twitter @RichardMaun so I’ll see it and can forward it on to customer services. They can send him some ointment for his beak. He’d like that!

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Crow Does… Paddling

5 June 2011

You can paddle too... just avoid the moorhens!

You can paddle too... just avoid the moorhens!

It’s me! Crow! Hello! I was chatting to a moorhen recently, when I was dangling my feet in the lake to cool off on a hot afternoon, and he said that in July there will be 5 Saturdays, 5 Sundays and 5 Fridays. He also said that this only happens once every 823 years. Clearly moorhens don’t get out much…! Caw!

Well now, if I get 5 pigeons and bang their heads together 5 times, they will be just as stupid as any other 5 pigeons. And it will add nothing to the world, except to remind us that pigeons (and moorhens) can’t really be trusted with anything more complicated than a pebble.

Crows, on the other wing, are well known for their smarts. Apparently there’s a famous leader called Barra-caw! Bama and he has one to advise him on Food and Health matters, after the squirrel he had before made free with his nuts.

And if you’re wondering what my point is, it’s this – Go paddling!

Despite the moorhen’s tedious knowledge of the calendar it was great to get my feet wet and wiggle my claws in the cool water. Being a smart crow I know that sometimes you have to ignore the waves of useless information that people throw around, and instead go out and cool your feet. Let your tiny human brains cool down too and just give yourself a chance to relax for a minute.

Oh – there’s a coincidence – my chum has just texted to say he’s blowing up the paddling pool for Mr Bama as we speak. He also said something about an oval orifice, but texting with your beak is tricky, so he may have mis-tapped.

Anyway, my message to you is to stop work and go for a paddle this week. Even if all you can do is soak your feet in a bowl of water. It’s so refreshing – more so if there aren’t any moorhens about.

Right, I have a pigeon to annoy, so I’m off. I’ll be back soon, once Richard needs someone to do the job properly for him, vis a vis the blog! Until then my friends…Caw! Be good!



Click cover to view details on Amazon


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Published 2006 Cyan Books and Marshall Cavendish


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