Richard Maun – Is This The Best Cancellation Policy?

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Is This The Best Cancellation Policy?

13 September 2015

Please book a coaching session, or a workshop. If you know of a team who would benefit from practical communications tools, TA goodness and the chance to laugh and learn, then let’s get a date in the diary.

We can agree a price and payment terms!

Or go for coaching, if you know someone who is struggling at work, needs a confidence boost, or is keen to develop into a new role!

(Career coaching by Skype is available for graduates who need support).


Whatever you choose I will say to you:

“In the event of the cancellation of any booked work with less than ten days written or emailed notice we reserve the right to invoice the full fee.”

I recently had to remind a client of this when they wanted to cancel a session, with the possibility of “perhaps rebooking it in the New Year, if we have some more budget then…”

After I had reminded them I’d invoice anyway they said…

“Aha, well then we’d be happy to pay the invoice and find a new date for the work next month.”

Seems reasonable to me, as I can’t resell a day at short notice. A win-win for us both!

A few years ago a client booked and cancelled. Twice. And they paid the two invoices and I never did get to deliver the work. A win-win again, although I won both sides in this case!

Having a cancellation policy is vital.

What does yours say?

When did you last add it to an email, when you breezily quoted for a piece of work after agreeing dates over a latte?

This week make friends with your cancellation policy and share it with clients. Have fun!

Next week: Swan Heaven


Click cover to view details on Amazon


Riding the Rocket

How to manage your Modern Career

Published 2013 Marshall Cavendish



Bouncing Back

How to get going again after a career setback

Published 2012 Marshall Cavendish



How to Keep Your Job

Brilliant ways to increase performance, stay employed and keep the money rolling in

Published 2011 Marshall Cavendish



Job Hunting 3.0

Secrets and skills to sell yourself effectively in the Modern Age

Published 2010 Marshall Cavendish



Leave the Bastards Behind

An insider's guide to working for yourself

Published 2007 Cyan Books and Marshall Cavendish



My Boss is a Bastard

Surviving turmoil at work

Published 2006 Cyan Books and Marshall Cavendish


© Richard Maun 2015 / Click here to contact