Richard Maun – Twitter Power!
banner

better business blog

Tips and stories to add value to you and your organisation

button_subscribe

Twitter Power!

13 June 2011

Make you own customer service department with Twitter!

Make you own customer service department with Twitter!

Hello there and I hope Crow looked after you nicely with his blogging over the last two weeks. He makes such a fuss when I ask him to step in for me, complaining that his beak gets sore with all the typing, but I’m sure he loves it really…

Now I was reminded of the power of Twitter this week when I used it to complain about @DolphinMusic who had supplied me with the wrong guitar cable. They were also two weeks late with the delivery, so I was not terribly happy with their service and duly complained using their email address for Customer ‘Service.’

Nothing happened.

I wasn’t serviced.

So, I decided to tweet them and complain loudly about what I considered to be poor service and – (as Cilla Black would have said) surprise surprise – I had a response within a couple of hours asking for my details and email address.

On supplying these, the Sales Manager (a nice chap called Andrew) emailed me to apologise and then sent me a new, top quality cable FOC that day….which really was good customer service.

And the moral of the story?

If you’re not on Twitter – who is complaining about your service …and you’re not there to hear it?

Twitter is a force for good and is a great way to reach organisations that could remain faceless and uncaring. I didn’t even know Dolphin Music had a Twitter presence…I just took a chance! And I knew if they were out there, they wouldn’t want to read bad PR in the timeline that I share with 1,500 followers! They didn’t!

So, next time you need to complain – use Twitter. It works.

And if Crow ever complains about me – I’m on Twitter @RichardMaun so I’ll see it and can forward it on to customer services. They can send him some ointment for his beak. He’d like that!

Tags: ,

books

Click cover to view details on Amazon

bouncingback

Riding the Rocket

How to manage your Modern Career

Published 2013 Marshall Cavendish

240pp

bouncingback

Bouncing Back

How to get going again after a career setback

Published 2012 Marshall Cavendish

200pp

keepyourjob

How to Keep Your Job

Brilliant ways to increase performance, stay employed and keep the money rolling in

Published 2011 Marshall Cavendish

208pp

jobhunting

Job Hunting 3.0

Secrets and skills to sell yourself effectively in the Modern Age

Published 2010 Marshall Cavendish

260pp

leave

Leave the Bastards Behind

An insider's guide to working for yourself

Published 2007 Cyan Books and Marshall Cavendish

192pp

boss

My Boss is a Bastard

Surviving turmoil at work

Published 2006 Cyan Books and Marshall Cavendish

192pp

© Richard Maun 2015 / Click here to contact